HOW CAN I PAY FOR MY ORDER?

Accepted payments include Visa, Mastercard, American Express, Shop Pay, Apple Pay, and PayPal. If there is a payment service we don’t currently use, let us know and we can add it to our list. 

WILL I RECEIVE A CONFIRMATION EMAIL WHEN I PLACE MY ORDER?

You will receive an e-mail confirming your order shortly after you’ve placed it. Once the order has shipped, you will receive an additional e-mail with shipment notification and tracking information.

CAN I MAKE CHANGES TO MY ORDER?

Yes, when you want to make a change to your order, please contact us right away at hello@cookidea.com with your Order ID so that we can better assist you. 

CAN I CANCEL MY ORDER?

If you want to cancel your order, simply send us a message with your Order ID and we will be pleased to assist you.

WHAT SHOULD I DO IF I RECEIVE A DAMAGED OR WRONG PRODUCT?

Despite our policy, we are a small family run company and try to treat our customers like family too.   We place your happiness above our profits and bottom line in the hopes of continued loyalty and mutual trust.  Please contact our Customer Service providing your order ID# and we will look into the matter.  

I AM MISSING A PRODUCT FROM MY ORDER. WHAT CAN I DO?

We are always here for you to ensure that your Dalstrong experience is exceptional. If you are missing a product from your order, please contact us at hello@cookidea.com and we will be happy to assist you. 

 WHAT ARE MY DELIVERY OPTIONS?

We offer free 2-6 days ground shipping on all orders within the Contiguous 48 U.S. States and 1-4 days for Canada.

Orders placed will be processed the second business day that your payment is authorized and verified. You will receive an e-mail confirming your order shortly after you’ve placed it. Once the order has shipped, you will receive an additional e-mail with shipment notification and tracking information. 

INTERNATIONAL SHIPPING

We charge CAD $20 flat rate for international order out of Canada& US.

International orders are processed and shipped within 2 business days. You will receive an e-mail confirming your order shortly after you’ve placed it. Once the order has shipped, you will receive an additional e-mail with shipment notification and tracking information. 

DO I NEED TO PAY CUSTOMS ON MY ORDER?

Please note that you may be subject to tariffs and duties and are responsible for any country-specific tariffs and duties, charged by your government to the purchasing party for importing items. Unfortunately, we are not in control of any country-specific tariffs and duties imposed on your order by your respective government. Taxes and duties will likely be charged on the items you order. If taxes and duties are placed on your package by officials, the fees will be your responsibility. We are legally obligated by Border Agencies to show the original price of any of the item(s).

RETURNS

All knives, and accessories (new or used) within US & Canada address (exclude Alaska, Hawaii and U.S Territories) can be returned within 30 days of the delivery date for a full refund, exchange.

We will cover the return shipping.
If you have questions regarding our return policy or want to initial a return & exchange, please contact us at hello@cookidea.com start with subject " Return and exchange".

INTERNATIONAL RETURNS

**We honor the same 30-day return policy for international orders and orders fulfilled to Alaska, Hawaii, and U.S. Territories. However we do not cover return shipping costs in these cases.

International customers are responsible for return shipping. We recommend shipping with insurance and keeping your shipping receipts until your return is processed. We recommend obtaining a receipt for all shipments and keeping it for your records. If you have any questions or concerns about Return Shipping, please contact our Customer Service here.

REFUNDS

In the unlikely event that you are not satisfied with your purchase, please send us an email at hello@cookidea.com with your Order ID along with any images of your concern and we would be pleased to assist you.

WHERE ARE YOUR KNIVES MADE?

We are manufacturing the knife in Yangjiang, China. A city has cutlery tradition for 1500 years. And found an incredible partner there who makes our blades by hand. Materials are sourced separately from around the world, blade steel from Germany and Japan, and marble from Spain, Etc.