HOW CAN I PAY FOR MY ORDER?

Accepted payments include Visa, Mastercard, American Express, Shop Pay, Apple Pay, and PayPal. If there is a payment service we don’t currently use, let us know and we can add it to our list. 

WILL I RECEIVE A CONFIRMATION EMAIL WHEN I PLACE MY ORDER?

You will receive an e-mail confirming your order shortly after you’ve placed it. Once the order has shipped, you will receive an additional e-mail with shipment notification and tracking information.

CAN I MAKE CHANGES TO MY ORDER?

Yes, when you want to make a change to your order, please contact us right away at hello@cookidea.com with your Order ID so that we can better assist you. 

CAN I CANCEL MY ORDER?

If you want to cancel your order, simply send us a message to hello@cookidea.com with your Order ID and we will be pleased to assist you. 

WHAT SHOULD I DO IF I RECEIVE A DAMAGED OR WRONG PRODUCT?

Despite our policy, we are a small business and try to treat our customers like family too. We place your happiness above our profits and bottom line in the hopes of continued loyalty and mutual trust. Please contact our Customer Service hello@cookidea.com providing your order ID# and we will provide return or exchange with the item.

I AM MISSING A PRODUCT FROM MY ORDER. WHAT CAN I DO?

We are always here for you to ensure that your Cookidea experience is exceptional. If you are missing a product from your order, please contact us at hello@cookidea.com and we will be happy to assist you. 

WHAT ARE MY DELIVERY OPTIONS?

We offer free 2-6 days ground shipping on all orders within the Contiguous 48 U.S. States and 1-4 days for Canada.

Orders placed will be processed the second business day that your payment is authorized and verified. You will receive an e-mail confirming your order shortly after you’ve placed it. Once the order has shipped, you will receive an additional e-mail with shipment notification and tracking information. 

INTERNATIONAL SHIPPING

We charge CAD $20 flat rate for international order out of Canada& US.

International orders are processed and shipped within 2 business days. You will receive an e-mail confirming your order shortly after you’ve placed it. Once the order has shipped, you will receive an additional e-mail with shipment notification and tracking information. 

DO I NEED TO PAY CUSTOMS ON MY ORDER?

Please note that you may be subject to tariffs and duties and are responsible for any country-specific tariffs and duties, charged by your government to the purchasing party for importing items. Unfortunately, we are not in control of any country-specific tariffs and duties imposed on your order by your respective government. Taxes and duties will likely be charged on the items you order. If taxes and duties are placed on your package by officials, the fees will be your responsibility. We are legally obligated by Border Agencies to show the original price of any of the item(s).

RETURNS

  • Items can be returned if a request for return is made during the sixty-day free trial period.
  • To initiate a return please contact customer service at hello@misen.com with the subject “Return”.
  • For orders from outside of Canada and US we are unable to provide a return shipping label.
  • Upon receiving your return label you have 10 days to ship your return back. If items are not shipped within this time frame, then a refund will not be issued for your item.
  • Your refund will be in the same form as the original purchase.
  • Shipping and handling charges are non-refundable.
  • All items marked as Clearance are FINAL SALE. Reach out to Customer Care for advice before purchasing items marked FINAL SALE.
  • All items marked FINAL SALE cannot be exchanged or returned at any time.
  • If you receive an item that is damaged, please contact customer service immediately.

INTERNATIONAL RETURNS

**We honor the same 60-day return policy for international orders and orders fulfilled to Alaska, Hawaii, and U.S. Territories. However we do not cover return shipping costs in these cases. 

International customers are responsible for return shipping. 

We recommend shipping with insurance and keeping your shipping receipts until your return is processed. We recommend obtaining a receipt for all shipments and keeping it for your records. If you have any questions or concerns about Return Shipping, please contact our Customer Service here.

REFUNDS

In the unlikely event that you are not satisfied with your purchase, please send us an email at hello@cookidea.com with your Order ID along with any images of your concern and we would be pleased to assist you.

WHERE ARE YOUR KNIVES MADE?

We are manufacturing the knife in Yangjiang, China. A city has cutlery tradition for 1500 years. We found an incredible partner there who makes our blades by hand. Materials are sourced separately from around the world, blade steel from Germany and Japan, handle from Spain etc.

How do I contact you?

Emailing our support team is the best way to get in touch with us.
Email: hello@cookidea.com
Or using the Submit Form from Contact Us page
Live Chat: Use the little button in the bottom right hand corner and you'll be chatting with us instore.

We respond to every customer inquiry and most often within 48 hours. However, we are a small but quickly growing team so we occasionally experience delays, especially during holidays and promotions. We appreciate your patience with us during these times. You can submit a support request using the widget in the lower righthand corner.

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